Straight Talk

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YOUR BENEFITS HAVE CHANGED

We have not yet received your monthly payment for your plan with the Affordable Connectivity Program. In order to keep you connected, we’ve moved your plan to the no-cost Straight Talk ACP discount with the following benefits:

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MAKE A PAYMENT

In order to recover your original ACP
benefits, please make a payment in one of
the following ways:

PAY ONLINE WITH MY ACCOUNT

From your dashboard, select “Manage Lines”.

Click “Refill your plan”.

Select the plan of your choice and click "Continue".

Confirm your purchase to complete your refill.

MAKE YOUR PAYMENT ONLINE

Enter your phone number.

Select the plan of your choice and click “Continue”.

Enter your payment details.

Submit your payment to complete your refill.

CALL US TO MAKE YOUR PAYMENT
WITH OUR CUSTOMER CARE AGENTS

1-877-430-2355

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*Please refer always to the latest Terms and Conditions of Service at Straighttalk.com.
For more information regarding the Affordable Connectivity Program (ACP) visit https://www.fcc.gov/acp.
TracFone Wireless, Inc. offers plans under its brands that can be supported by Lifeline, the Affordable Connectivity Program (ACP), or both. Lifeline is a government benefit program. Only eligible consumers may enroll in Lifeline. ACP is a government benefit program operated by the Federal Communications Commission. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, Special Supplemental Nutrition Program for Women, Infants and Children (WIC), a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. Lifeline and ACP supported services are non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our sharing your information with the Universal Service Administrative Company to ensure the proper administration of these programs. You authorize us to communicate any information provided to us to the Universal Service Administrative Company for the purpose of providing the Lifeline and/or ACP Benefit to you. If you currently receive ACP or Lifeline from another provider and you enroll in those programs with us, your other ACP and/or Lifeline benefit with the other provider will be terminated. You are not required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. You may choose to enroll with us in ACP, Lifeline, or both or you may choose another provider for either or both government discounts. Your service will be subject to the Terms and Conditions for the brand and plan that you select. All services are provided by TracFone Wireless Inc. The service upload/download speeds and data caps vary based on the available Lifeline and/or ACP qualifying plan that you select and the capabilities of your device; please visit https://www.straighttalk.com for information of available plans, their terms and conditions, and a list of available connected devices which you may purchase. ACP Customer service may be reached at 1-833-333-9227. Upon the conclusion of the ACP benefit, if you choose to continue to use our service, it will be subject to the regular rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other misconduct associated with our Lifeline or Affordable Connectivity Programs, our Compliance Hotline is available 24 hours a day, 7 days a week. The Compliance Hotline allows reports to be made anonymously to Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change from time to time
without notice. Straight Talk® is a registered trademark of TracFone Wireless, Inc., a Verizon company. ©##year## TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. All rights reserved. Unsubscribe | Privacy Policy

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