Keep the connections going strong.
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At this time your account is 6 days past due
and your service has been suspended.
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We want to help you stay connected with friends
and loved ones. That’s why we’d like to introduce
you to the Affordable Connectivity Program
(ACP). Eligible Straight Talk customers can receive
discounted or even FREE
service through the
ACP, a benefit program provided by the Federal
Communications Commission.
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See if you qualify to get your service restored
for FREE or at a discounted
rate.
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TracFone Wireless, Inc. offers plans under its brands that can be supported
by Lifeline, the Affordable
Connectivity Program (ACP), or both. Lifeline is a
government benefit program. Only eligible consumers may enroll in
Lifeline. ACP is a government benefit program operated by the Federal
Communications Commission. Households may be eligible for ACP if they
are qualified for Lifeline, free or reduced-price school lunches or
breakfasts, Special Supplemental Nutrition Program for Women, Infants
and
Children (WIC), a Pell Grant, or have income less than or equal to 200%
of the Federal Poverty Guidelines. Lifeline and ACP supported services are
non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our sharing your
information with the Universal Service Administrative Company to ensure
the proper administration of these
programs. You authorize us to
communicate any information provided to us to the Universal Service
Administrative Company for the purpose of providing the Lifeline and/or
ACP Benefit to you. If you currently receive ACP or Lifeline from another
provider and you enroll in those programs with us, your other ACP and/or
Lifeline benefit with the other provider will be terminated. You are not
required
to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll
in ACP. You may choose to enroll with us in ACP, Lifeline, or both or you
may choose another provider for either or both government discounts.
Your service will be subject to the Terms and Conditions for the brand and
plan that you select. All services are provided by TracFone Wireless Inc. The
service
upload/download speeds and data caps vary based on the available
Lifeline and/or ACP qualifying plan that you select and the capabilities of
your device; please visit https://www.straighttalk.com for
information of
available plans, their terms and conditions, and a list of available
connected devices which you may purchase. ACP Customer service may be
reached at 1-833-333-9227. Upon the conclusion of the ACP benefit, if
you
choose to continue to use our service, it will be subject to the regular
rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other
misconduct associated with our Lifeline or Affordable Connectivity
Programs, our Compliance Hotline is available 24 hours a day, 7 days a
week. The Compliance Hotline allows reports
to be made anonymously to
Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
When you purchase, activate, or use
a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which
are subject to change from time to time without notice. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company.
© ##year## TRACFONE. 9700 NW 112th Avenue, Miami, FL 33178. All rights reserved.
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