Learn more about the changes affecting your ACP benefits.
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| Dear Straight Talk Customer, |
| We’re writing to share some important news from the Federal Communications Commission (FCC) that may affect your current ACP benefits. The FCC has announced that since Congress has failed to continue to provide funding, the Affordable Connectivity Program (ACP) may be nearing its end. |
| You can help save your benefits by telling your Congressional representatives how valuable ACP is to your family. We’ve made it easy for you by drafting an email (which you can change) by clicking here: |
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| We understand this might be concerning, and we want to assure you that we're here to support you. |
| Since you are currently an active ACP customer, you’ll continue to enjoy your ACP benefits until the program’s funding runs out. We’ll keep you updated through emails and text messages as we
learn more about the timeline. If Congress fails to provide ACP funding, you will be responsible for selecting and paying for the service of your choice or canceling your service. |
| At Straight Talk, we deeply value your loyalty and understand how important affordable service is to you and your family. We’re committed to keeping you connected, and we'll be exploring available options to ensure you have continued access to quality service at a price you can afford. |
| Remember, YOU can help save your benefits by telling your Congressional representatives how valuable ACP is to your family. All it takes is an email or call to Congress. Please do this for you! |
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TracFone Wireless, Inc. offers plans under its brands that can be supported by Lifeline, the Affordable Connectivity Program (ACP), or both. Lifeline is a government benefit program. Only eligible consumers may enroll in Lifeline. ACP is a government benefit program operated by the Federal Communications Commission. Households may be eligible for ACP if they are qualified
for Lifeline, free or reduced-price school lunches or breakfasts, Special Supplemental Nutrition Program for Women, Infants and Children (WIC), a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. Lifeline and ACP supported services are non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you
consent to our sharing your information with the Universal Service Administrative Company to ensure the proper administration of these programs. You authorize us to communicate any information provided to us to the Universal Service Administrative Company for the purpose of providing the Lifeline and/or ACP Benefit to you. If you currently receive ACP or Lifeline from another provider and you
enroll in those programs with us, your other ACP and/or Lifeline benefit with the other provider will be terminated. You are not required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. You may choose to enroll with us in ACP, Lifeline, or both or you may choose another provider for either or both government discounts.
Your service will be
subject to the Terms and Conditions for the brand and plan that you select. All services are provided by TracFone Wireless Inc., a Verizon company. The service upload/download speeds and data caps vary based on the available Lifeline and/or ACP qualifying plan that you select and the capabilities of your device; please visit https://www.straighttalk.com for information of available plans, their terms and conditions, and a list of available connected devices which you may purchase. ACP Customer service may be reached at 1-833-333-9227. Upon the conclusion of the ACP benefit, if you choose to continue to use our service, it will be subject to the regular rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other misconduct associated with our Lifeline or Affordable Connectivity Programs, our Compliance Hotline is available 24 hours a day, 7 days a week. The Compliance Hotline allows reports to be made anonymously to Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the
latest
Terms and Conditions of Service, which are subject to change from
time to time without notice.
Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. © ##year## TRACFONE. 9700 NW 112th Avenue, Miami, FL 33178.
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